Privacy Policy

Introduction

Dhors Holdings Ltd. ("Dhors," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and services.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

Information We Collect

Personal Information

We collect information you provide directly, including:

• Name, email address, phone number, and mailing address
• Government-issued identification for regulatory compliance
• Financial information including bank account and payment details
• Transaction history and account preferences

Automatically Collected Information

When you access our services, we automatically collect:

• Device information (type, operating system, browser)
• IP address and approximate location
• Usage data (pages visited, features used, timestamps)
• Cookies and similar tracking technologies

How We Use Your Information

We use collected information to:

• Process transactions and fulfill orders
• Verify your identity and prevent fraud
• Communicate with you about your account and orders
• Comply with legal and regulatory requirements
• Improve our services and develop new features
• Send marketing communications (with your consent)
• Analyze usage patterns and optimize user experience

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: To fulfill our obligations under our Terms of Service
• Legal compliance: To meet regulatory and anti-money laundering requirements
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications and optional features

Information Sharing

We may share your information with:

• Service providers: Payment processors, shipping carriers, storage facilities
• Regulatory authorities: When required by law or to comply with legal processes
• Business partners: With your consent, for joint offerings
• Affiliates: Within our corporate family for operational purposes

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your information, including:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• SOC 2 Type II certified infrastructure

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are retained for a minimum of seven years as required by financial regulations.

Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@dhors.com.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Us

For questions about this Privacy Policy or our data practices, please contact: